Laura Laker February 12 2017
A cyclist who was the victim of a terrifying road rage ordeal by a FedEx driver has accused the company of dismissing his concerns because his blog was not deemed high profile enough, after an internal email conversation discussing the incident – which happened days after a FedEx driver was filmed driving apparently asleep at the wheel – was accidentally forwarded to him by a FedEx Managing Director.
James Avery, who cycles regularly in London, says he was too scared to get back on his bike for five months after a driver in a FedEx branded van drove aggressively at him near Kings Cross station last August, an act he described as “terrorism”.
Avery chased FedEx for safety procedure and driver training information for more than three months before the company claimed it had investigated the issue, without answering specific questions. Road.cc also contacted FedEx about the incident at the time, to which they provided a general statement.
Cycling UK says the company’s failure to respond to Avery’s questions, in effect dismissing his concerns and hoping they will go away, disregards corporate responsibility. They say the company should, in such circumstances, examine its driver training systems and the time pressures placed on drivers. FedEx has not responded to further requests from road.cc for safety procedure information.
“Specialist website, not high engagement / very few comments”
FedEx provided a statement to road.cc on 24 August simply saying they hold their drivers to “stringent standards” and were investigating the matter, after which Avery continued to chase the company with ten questions* on safety procedures, from driver targets to training. When FedEx responded to Avery on 20 January, after five months of chasing, its Customer Services Managing Director, William Martin, claims “the matter was fully investigated and the appropriate action taken”.